Amelia Medical Plaza earns national recognition for patient-centered care

Published 4:50 pm Tuesday, January 30, 2018

The National Committee for Quality Assurance (NCQA) has announced that Amelia Medical Plaza of Bainbridge, Ga. has received NCQA Patient-Centered Medical Home (PCMH) Recognition for using evidence-based, patient-centered processes that focus on highly coordinated care and long‐term, participative relationships. 

“We at Memorial Hospital and Manor are excited about this announcement. The staff and the medical providers at Amelia Medical Plaza have worked extremely hard during this process to meet the extremely high NCQH Standard. This insures Amelia Medical is meeting current best practices in the delivery of primary care to our community. I would also like to thank the Executive Team and supporting staff at Memorial Hospital for their involvement,” said Dr. Dean Burke, the Medical Director for Memorial Hospital and Manor.

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

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“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Amelia Medical Plaza has the tools, systems and resources to provide its patients with the right care, at the right time.”

To earn recognition, which is valid for three years, Amelia Medical Plaza providers Dr. Shawn Surratt, Dr. Gloria Browne, Angie Tyus, FNP, Beth Hollis, FNP, Karren Elliott, FNP and Kyle Kelly, FNP demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

“We are extremely excited that the NCQA has recognized the Amelia Medical Plaza and all of its providers as a Patient Centered Medical Home.  This recognition demonstrates our commitment to providing our patients high quality compassionate care at the lowest possible cost.  On behalf of the Authority and the rest of the team at Memorial Hospital and Manor I want to express my thanks to the Team at Amelia Medical Plaza led by Kyle Kelly and all of the providers and staff in the clinic for all of their hard work in achieving this recognition,” added Jim Lambert, CEO, Memorial Hospital and Manor

To find clinicians and their practices with NCQA PCMH Recognition, visit 

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care.

NCQA’s Web site ( contains information to help consumers, employers and others make more informed health care choices.