Strickland passes BC customer service ‘gavel’ to Harrell
Published 12:27 pm Thursday, September 1, 2011
By MARCIA McRAE
BC Communications Director
With no official gavel to pass on as she turned over the leadership of the Bainbridge College (BC) customer service initiative, Vice President of Academic Affairs Tonya Strickland improvised and “crowned” faculty member Melissa Harrell as her successor to handle the college’s employee recognition program.
While serving as BC’s “Customer Service Champion,” Strickland also headed two academic divisions, chaired the BC presidential search, had a strong leadership role in the BC re-accreditation efforts, and served as vice president for both academics and for student services.
Before crowning Harrell with the customer service “tiara,” Strickland and Harrell presented President Richard Carvajal with a special recognition certificate in appreciation for the outstanding customer service he has delivered at the college and in the communities it serves, since his arrival at the college in January.