Where’s the service?

Published 6:00 pm Tuesday, May 17, 2011

I guess I have been keeping this in for a long time thinking maybe it would get better, but it hasn’t and I don’t believe it will until Wal-Mart gets management that cares how the store operates.

I have friends/relatives that have worked at Wal-Marts in other cities in Georgia and who shop at other Wal-Marts in other states, and they say this is the worst Wal-Mart they have ever seen.

You ask about a product, they state, “Let me check” and they disappear into the Bermuda Triangle, or some black hole, never to return, or for so long you just don’t have that much time to wait, if you can find anyone at all to ask.

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I came through the garden center entrance this weekend and the hydrangea plants that were there (which was about 20) were dry as a bone and looked about dead. I came through there on Thursday at lunch and they still look like they hadn’t been watered. I guess the workers/management don’t care. I asked one of the associates about them and she stated that they are supposed to be watered at night. It was apparent that they hadn’t been. I guess it’s OK to waste all that money.

And don’t even get me started on the self-checkout registers. Most of the time they are out of service at one end of the store, and if you dare to use them, you better know how to key in product codes and everything else because no one is going to help.

Yes, there are associates standing around at their little registers in the middle that are suppose to assist, but they are too busy talking to one of their many male friends standing around! They need to take a few lessons from Winn-Dixie self-checkouts. They’ll show you how it’s done.

I’m sure I will keep shopping there for certain things that I can’t get anywhere else—we don’t have a lot of choices.

You think that might be the problem—there’s no competition and they know it, so why try hard to please when you don’t have to. It’s called taking pride in your job and the store you work in.

It’s sad because Sam Walton’s Wal-Mart stores were founded on great customer service.

Terrie Hurst

Bainbridge, Ga.