Akins named BC’s Customer Service Award recipient

Published 2:10 pm Friday, November 20, 2009

Brenda Akins, secretary in the Bainbridge College (BC) Arts and Sciences Division, earned the Customer Service Award for October, the second recipient honored by the BC Customer Service Committee.

David Pollock, who works in the Office of Information and Instructional Technology, was the first recipient.

In a brief ceremony Nov. 12 in the Arts and Sciences Lobby, BC President Tom Wilkerson presented Akins a certificate and an “Above and Beyond” lapel pin.

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“Thank you for inspiring us all with your outstanding service to our college,” he said.

Akins, a BC alumna who majored in business and office technology, serves as senior secretary for transfer faculty offices; she has been with the college since 2004.

She was recognized for being courteous, helpful, accessible, responsive and knowledgeable, “a person who goes ‘Above and Beyond,’ as her lapel pin states,” said Tonya Strickland, Customer Service Committee chair.

The nominations for Akins described the many ways she works to help faculty, students and staff with special projects and excellent support—and always with a smile.

“Brenda is truly a shining star of customer service,” said Strickland, who chairs the Arts and Sciences and the Learning Support divisions.