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Pollock earns BC’s first Customer Service Award

The Bainbridge College (BC) Customer Service Committee recognized David Pollock as its first recipient of the college’s Customer Service Award.

In a brief ceremony held Oct. 15 at the Office of Information and Instructional Technology (OIIT) where Pollock works, BC President Tom Wilkerson noted that Pollock was recognized for demonstrating consistently high levels of performance while accomplishing normal job responsibilities and exhibiting the five keys of customer service—being courteous, helpful, accessible, responsive and knowledgeable.

Pollock, an OIIT instructional technology specialist, received a certificate and “Above and Beyond” lapel pin, said Tonya Strickland, Customer Service Committee chair who coordinated the presentation and the nominations process.

With BC’s increased online course offerings this year and a new online format for courses, Pollock spent many evenings and weekends helping to ensure a smooth transition for students and faculty, Strickland said.

Among the nominations submitted for Pollock, one commended him for his innovative solutions, complete knowledge of the new online teaching system and for answering “every single concern I’ve crowded his inbox with,” which he did “in the most courteous, tactful, timely, non-patronizing, professional and thorough manner possible.”