City of Bainbridge invites citizens to “SeeClickFix”Published 8:00am Tuesday, April 24, 2012
By ADRIENNE HARRISON
City of Bainbridge Communications Director
BAINBRIDGE, GA—Today, the City of Bainbridge announces a new program that will allow residents to report quality-of-life issues and request city services through an online and mobile interface. Powered by SeeClickFix, the place-based reporting platform allows residents to document neighborhood concerns and improvements alike, ranging from junk cars and water leaks to pot holes and malfunctioning traffic signals.
With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the city’s website, custom mobile applications (iPhone, Android, Blackberry), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, the city and anyone ‘watching’ the area will receive an alert. The city can then acknowledge the service request, route it to the proper department, and update the request—and residents following the issue—once it’s been resolved.
The partnership allows residents to not only report community issues, but also view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests—not just the ones they report.
Citizens can access SeeClickFix from the city’s website, www.bainbridgecity.com. On the left of the homepage under City Services, there is a SeeClickFix button. Residents can also download iPhone, Android, and Blackberry apps here: http://www.seeclickfix.com/apps and those who “like” the City of Bainbridge Facebook page can also access the site there.
SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues ranging from potholes and planted trees to garbage and graffiti. Launched in 2008, it empowers citizens, community groups, media organizations, and governments to work together and improve their neighborhoods. Through mobile web, web, iPhone, Android, and Blackberry apps, the SeeClickFix platform is the most widely-distributed citizen reporting tool in the country. SeeClickFix supports the Open311 standard that promotes improved communication between local municipalities and the citizens they serve. The platform is fun and easy to use for citizens while being inexpensive and easily adaptable for governments. Over 40 percent of issues reported on SeeClickFix are ultimately resolved. For more information or to report an issue, visit www.seeclickfix.com.